We take our users’ security and privacy concerns seriously. We strive to ensure that user data is kept securely, and that we collect only as much personal data as is required to provide our services to users in an efficient and effective manner. We use some of the most advanced technology for Internet security that is commercially available today. This Security Statement is aimed at being transparent about our security infrastructure and practices, to help reassure you that your data is appropriately protected.
SSL/TLS Encryption: Users can determine whether to collect survey responses over secured, encrypted SSL/TLS connections. This is an add-on to our services that users can opt to include if they are collection personal information. All other communications are sent over SSL/TLS connections. Secure Sockets Layer (SSL) and Transport Layer Security (TLS) technology (the successor technology to SSL) protect communications by using both server authentication and data encryption. This ensures that user data in transit is safe, secure, and available only to intended recipients.
User Authentication: User data is isolated to each customer’s survey system instance. User accounts have unique usernames and passwords that must be entered each time a user logs on.
Data Encryption: Certain sensitive user data, such as credit card details and account passwords, is stored in encrypted format.
Coding Practices: Our developers use best practices and industry-standard secure coding guidelines to ensure secure coding.